06/20/2026
Today was a reminder that when you own a small business, you have to take the good with the bad.
A customer came into the store this afternoon and was unhappy before we even had a chance to help her. She left after we had already made her order and took her frustrations out on me personally. I went outside to talk to her after she stormed out but it quickly escalated and I didn’t have the chance to even speak. She mentioned putting something about us on Facebook (what it seems like a lot of people like to do nowadays) so I just wanted to come on here because I’m sick and tired of this childish behavior and people coming in looking for problems. I’ve stayed quiet on social media for 6 years. I’m not posting a video of the confrontation that took place for her privacy.
As a business owner, those moments can be discouraging, especially when you work hard every single day to serve your community.
For those who may not know, yes, I am the “new” owner of Village Pantry. I’ve been here for 6 years, working long days, weekends, and holidays to keep this place running. While I’ve added a few new items over the years, I’ve always believed that if something isn’t broken, you don’t fix it. I’ve worked hard to preserve the traditions and quality that customers have loved for years.
The truth is, one difficult interaction doesn’t define a day. What defines today are the dozens of amazing customers who came through our doors, supported us, thanked us, and reminded us why we do what we do.
To everyone who continues to shop local, support our small business, and treat us with kindness—thank you. Your support means more than you’ll ever know.
We’ll keep showing up, working hard, and doing our best every day.
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Side note: I took over when I was 22. I was a BABY. I’ve grown so much and learned so much in the past 6 years it could make your head spin. Industry trends come and go, I made it through COVID. I’ve cried, laughed, worked hard. I am not being bullied around in my own store!